Heldi™ - Ukrainian Outsourcing Software Development Company

jobs for you

QA testers

Responsibilities for this position assume performing all kinds of manual testing processes and procedures, depend on your skills level and will include (but are not limited to):

	Analyze test plans.
	Develop test cases.
	Testing of new releases of the products developed.
	Validate defects reported by customers.
	Validate defect fixes implemented by developers.
	Report daily on your activities.

NEWS & EVENTS

April 20 - April 21, 2005. Microsoft Academic Days 2005.

Our developers visited Microsoft Academic Days 2005, Moscow.

Monday, April 18, 2005. New version of Jntranet released.

We finished deployment of Jntranet 2.0. Some new features are: EJB, Acitve Directory or mix mode AAA, XSL:FO based PDF generation support, new modules.

Saturday, March 26, 2005. Potamus Kernel based system go to real distributed mode.

Collobarative work of few supermarkets under Potamus Kernel based system started.

Thursday, Febrary 25, 2005. Potamus Kernel six month working border.

Supermarket Information System based on Potamus Kernel works during six month. System uptime is 99,978%

Friday, Febrary 18, 2005 Heldi™ is a trademark

We have started trademark registration for Heldi. Finally we can write ™ at our logo.

SUPPORT

Technical Support Center

Customers can contact Heldi's technical support team 24 hours a day, 365 days a year. The Support service agreement includes support of Heldi products, proactive system management services, regular software updates, as well as assistance in the unlikely event of system downtime/failure.

Product Support

Initial system setup
Verification and correction of identified program errors
All patch and maintenance releases of the software at no extra charge
All major releases of the software at a substantial discount
Priority-based e-mail response 24 hours a day, 365 days a year

Heldi’s Technical Support Center is dedicated to providing world-class technical assistance to our customers, working with them as partners to ensure that our solutions are deployed, maintained and upgraded in an efficient, cost-effective manner. We fully understand that timely delivery of accurate solutions is critical to customers’ continued business success.

This document summarizes the support process performed by Heldi’s Technical Support Center staff.

All Heldi Technical Support issues should be submitted via email to: support@heldi.com

Users are encouraged to provide as much information about the equipment, configuration and problem as possible. Email messages are directly entered into Heldi’s Request Tracking (RT) system. A reply is immediately sent to the customer, containing a Request Number for each case. Heldi's technical support team monitors incoming email support requests 24 hours a day, 365 days a year.

Heldi's Technical Support Process

Upon receipt of a new technical support request, a Heldi Technical Support Engineer (TSE) gathers the appropriate information and assigns a priority to the request. This priority assignment is made with the user’s knowledge and consent, and may be changed at his request.

Once the customer’s request has been logged and prioritized, the TSE will work with the customer on resolving the issue. If the request is informational in nature, this information will be supplied by the TSE and the request closed with the customer’s approval.